THE FIELD NOTES
The real work.
In our own words.
Practical lessons, honest struggles, and systems in progress. Start with the problem your desk is dealing with today.
People & leadership · 2026-10-15
You can love your drivers and still lead them.
Caring, accountability, and the part of dispatch you carry home.
Read the field note →For new DSPs · 2026-10-15
What I wish someone had told me about the DSP world.
Start with the real work, give people support, and build a plan that can survive a difficult day.
Read the field note →Fleet reality · 2026-10-14
22 chargers. 36 expectations. One dispatch desk.
When charging capacity disappears, tomorrow’s route plan starts unraveling tonight.
Read the field note →Peak prep · 2026-10-14
Peak prep starts before the panic.
A practical way to get staffing, vans, coaching and handoffs ready before volume climbs.
Read the field note →Route feasibility · 2026-10-14
A stop count is not a route.
Grouped locations, drive time, access windows and parking belong in the conversation.
Read the field note →Quality & disputes · 2026-10-14
Quality needs a memory, not another spreadsheet.
An event should lead to evidence, a decision, a follow-up and something a driver can learn from.
Read the field note →People & training · 2026-10-14
Training has to survive the revolving door.
New hires need a repeatable path, and trainers need responsibility that lasts beyond day one.
Read the field note →Behind the desk · 2026-10-14
The work behind the metric.
Claims, call-offs, conflict and motivation all land on the same desk. They deserve context.
Read the field note →